How does it work?

To initiate a Remote Support session, you would first need to schedule an appointment. Call Us at (503) 914-8328 or send us an email outlining your specific computer ailment. We'll give you an estimate, including a "not to exceed" price, and a username and password for connecting to our system. (For those concerned about security, this is key- you connect to us, not the other way around. Yes, we will be able to control your PC while we are connected, but you retain control of that connection, and can terminate the connection at any time. It is for this reason that we can assist you behind your corporate firewall- the connection can only be initiated from inside your network.)

 

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About UsRemote Support

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Did you know that we can troubleshoot and repair your computer remotely? That's right! Most computer problems are software-related, and that means that most of them are able to be solved without us physically sitting in front of your computer!

If you have a high-speed connection (typically DSL or cable), we can connect to your computer remotely and talk to you over the phone as we solve your problem.

There are several big advantages of this. One is cost. Since there is zero travel time involved, you experience big savings!

Another big advantage is availability. We support people all over the world! The beauty of the Internet is that we can connect with someone in a different continent and control a computer just as if we were sitting in front of it.

Our Remote Support System allows us to support any PC on the Internet through firewalls and NAT routers.

We can provide on-demand remote control help desk support, transfer files, demonstrate program features, install software ..... and more!

Our Remote Support System provides an economical method of having our techs directly work on your PC without the added expense of travel!

Remote Support - Made As Easy as 1,2,3

1. Sitting at your PC, click on a link we provide.

2. Click on RUN or OPEN (depending on the version of Windows you are running on your computer).

3. We connect to your PC and can go to work immediately! When finished, our remote support software is automatically un-installed. Fast, easy, secure, convenient!

Our Remote Repair Support Services

Virus / Spyware Removal Remote Repair:
The damage viruses can cause vary from annoying pop-ups, stealing your personal information to destroying your data. Our Virus / Spyware repair service will remove all traces of any malicious viruses and spyware.

Remote Computer Optimization:
Over time any PC bogs down due to internet clutter and an improperly maintained hard drive. Through our Remote Computer Repair Service we'll remove the clutter, repair the registry and optimize the speed of the computer.

Remote Networking Support:
Whether it is your home or business, we'll network your computers to share files, printers and the internet. We can also provide remote access to your office computers from your home.

New Computer Configuration:
If you've purchased a new desktop or laptop recently you realize how it is loaded down with a whole bunch of trial software that eats your memory and slows down your computer right out of the box. Procedures are in place to clean and repair your new PC. Speed up your new computer to its optimal performance.

Remote Software Installation & Configuration:
Through a remote computer repair session we can Install and configure any specialized software with your preferences to that software.

Data Backup Remote Configuration:
The importance of backing up your data cannot be stressed enough. Remotely we will configure your computer to back itself up at any schedule. We recommend storing backups on external drives. Configuration of offsite backups is also available.

Remote Peripheral Support & Installation:
We will help you install and configure any external peripheral devices. Examples of some devices include printers, scanners & digital cameras. Service also includes driver update and repair.

Computer Training:
If you are looking for a better understanding on how to operate your computer we can give you a tutorial on anything you need to know. With us seeing what you are seeing on your computer screen we can give you the hands on knowledge.

How does it work?

To initiate a Remote Support session, you would first need to schedule an appointment. Call Us at (503) 914-8328 or send us an email outlining your specific computer ailment. We'll give you an estimate, including a "not to exceed" price, and a username and password for connecting to our system. (For those concerned about security, this is key- you connect to us, not the other way around. Yes, we will be able to control your PC while we are connected, but you retain control of that connection, and can terminate the connection at any time. It is for this reason that we can assist you behind your corporate firewall- the connection can only be initiated from inside your network.)

The Bottom Line

Pro Hitech - provides Real-time PC Support over the Web and Phone. It's Safe, Secure and Reliable. Unlike other companies that offer remote support, we go one step further to ensure your support request is both pleasant and productive and that your support issues are resolved in the most cost effective manner. We can *dispatch a service technician to your location for on-site support if we are not able to resolve your problem over the web remotely.

It gets even better, if we have to perform an on-site visit, we'll refund you 50% of your online fee and give you an additional 10% off on your first on-site visit. Service you will not find anywhere else. Try that with our competitors.

Our approach to remote support is the same as our approach to on-site support. We respect your privacy, and we want to earn your trust. Whether we're visiting your home, fixing your pc, or connecting to your computer remotely, we are committed to approach the entire process with complete integrity.

Remote PC Support Rates
Our Remote Support System allows us to support any PC on the Internet through firewalls and NAT routers. We can provide on-demand remote control help desk support, transfer files, demonstrate program features, install software ..... and more! Our Remote Support System provides an economical method of having our techs directly work on your PC without the added expense of travel!

60 Minutes - Remote PC Support - $49
90 Minutes - Remote PC Support - $69
120 Minutes - Remote PC Support - $89
180 Minutes - Remote PC Support - $129

We accept, all major credit cards - Visa card, Mastercard, American Express card, Discover card. PayPal securely processes payments for Pro Hitech.com

* Dispatch service technician only applies to businesses and homes in the Portland, Oregon and Vancouver, Washington Metropolitan.

Pro Hitech is a Veteran owned and operated company